Website Privacy Policy
Last updated: September 11, 2026
1. Introduction
ZeroDesk ("ZeroDesk", "we", "us" or "our") respects your privacy and is committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit getzerodesk.com (our "Website") and our practices for collecting, using, maintaining, protecting and disclosing that information. It applies to information we collect on this Website, in email, text and other electronic messages between you and this Website, and when you interact with our advertising and applications on third-party websites and services that link to this policy.
It does not apply to information collected by us offline or through any other means, or by any third party, including through any application or content that may link to or be accessible from the Website.
Please read this policy carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy.
2. Children Under the Age of 16
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website, make any purchases through the Website, use any of the interactive features of this Website, or provide any information about yourself to us, including your name, address, telephone number or email address.
If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at info@zenith-ai.de.
3. Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including:
- Information by which you may be personally identified, such as name, business name, postal address, email address, telephone number or any other identifier by which you may be contacted online or offline ("personal information").
- Information that is about you but individually does not identify you, such as your role, the size of your business or the trade you work in.
- Information about your internet connection, the equipment you use to access our Website and your usage details.
We collect this information directly from you when you provide it to us, and automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies.
4. Information You Provide to Us
The information we collect on or through our Website may include:
- Information that you provide by filling in forms on our Website, including information provided at the time of requesting a demonstration, booking a call or requesting further services.
- Records and copies of your correspondence, including email addresses, if you contact us.
5. Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
- Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
- Information about your computer and internet connection, including your IP address, operating system and browser type.
The information we collect automatically is statistical data. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to estimate our audience size and usage patterns, speed up your searches and recognize you when you return to our Website.
The technologies we use for this automatic data collection may include cookies (small files placed on the hard drive of your computer) and, where applicable, web beacons that permit us to count users who have visited pages and for other related website statistics. You may refuse to accept browser cookies by activating the appropriate setting on your browser. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.
6. Third-Party Use of Cookies and Other Tracking Technologies
Some content or applications on the Website are served by third parties, including our hosting provider and our scheduling provider. These third parties may use cookies alone or in conjunction with other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information about your online activities over time and across different websites and other online services.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
7. How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Website and its contents to you.
- To provide you with information, products or services that you request from us.
- To schedule, confirm and follow up on demonstrations and calls you request.
- To fulfill any other purpose for which you provide it.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
- To notify you about changes to our Website or any products or services we offer or provide through it.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
We may also use your information to contact you about our own goods and services that may be of interest to you. If you do not want us to use your information in this way, please tell us by writing to info@zenith-ai.de.
8. Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
- To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, in which personal information held by us about our users is among the assets transferred.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information to comply with any court order, law or legal process, including to respond to any government or regulatory request; to enforce or apply our terms of use and other agreements; or if we believe disclosure is necessary or appropriate to protect the rights, property or safety of ZeroDesk, our customers or others.
9. Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Tracking technologies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
- Promotional offers: If you do not wish to have your contact information used by us to promote our own products or services, you can opt out by sending us an email stating your request to info@zenith-ai.de.
We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.
10. Your State Privacy Rights
Depending on where you live, applicable law may give you rights regarding your personal information, including the right to request access to the personal information we hold about you, the right to request correction or deletion of that information, the right to request information about how we share your personal information, and the right not to be discriminated against for exercising any of these rights.
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising as those terms are defined under applicable state privacy laws.
To exercise any of these rights, please send your request to info@zenith-ai.de. We may need to verify your identity before responding to your request.
11. Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on secure servers behind firewalls, and traffic between your browser and our Website is encrypted in transit.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.
12. Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date this privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.
13. Contact Information
To ask questions or comment about this privacy policy and our privacy practices, or to exercise any of the rights described above, contact us at: info@zenith-ai.de
ZeroDesk is operated from Germany and is a product of Zenith AI.